How to install osTicket v1.15.2 on Ubuntu 20.04

 

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve

Lets install osTicket on Ubuntu 20.04 via steps bellow:

Step1: update system:

sudo  apt-get update

sudo  apt-get upgrade

Step 2: Install and Configure MariaDB database:

sudo apt install mariadb-server

sudo mysql_secure_installation

Set root password? [Y/n] y

New password:

Re-enter new password:

Password updated successfully!

Reloading privilege tables..

... Success!
By default, a MariaDB installation has an anonymous user, allowing anyone
to log into MariaDB without having to have a user account created for
them. This is intended only for testing, and to make the installation
go a bit smoother. You should remove them before moving into a
production environment.
Remove anonymous users? [Y/n] y
... Success!
Normally, root should only be allowed to connect from 'localhost'. This
ensures that someone cannot guess at the root password from the network.
Disallow root login remotely? [Y/n] y
... skipping.
By default, MariaDB comes with a database named 'test' that anyone can
access. This is also intended only for testing, and should be removed
before moving into a production environment.
Remove test database and access to it? [Y/n] y
- Dropping test database...
... Success!
- Removing privileges on test database...
... Success!
Reloading the privilege tables will ensure that all changes made so far
will take effect immediately.
Reload privilege tables now? [Y/n] y
... Success!
Cleaning up...
All done! If you've completed all of the above steps, your MariaDB
installation should now be secure.
Thanks for using MariaDB!

Check MariaDB version:

Create DB for osTicket:

mysql -u root -p

CREATE DATABASE osticket_db;

GRANT ALL PRIVILEGES ON osticket_db.* TO osticket_dhv@localhost IDENTIFIED BY "YourP@ssword";

FLUSH PRIVILEGES;

QUIT;

Step 3: Install & Enable Apache 2

sudo apt install apache2

sudo systemctl start apache2

sudo systemctl enable apache2

Step 4: Install PHP

sudo apt-get install php php-{fpm,pear,imap,apcu,intl,cgi,common,mbstring,net-socket,gd,xml-util,mysql,bcmath}

Check PHP version, for me PHP version is 7.4.3:

Step 5: Download and Install osTicket-v1.15.2 on Ubuntu 20.04

sudo hostnamectl set-hostname osticket.danghoangviet.cf

sudo apt-get install curl wget unzip 

sudo wget https://github.com/osTicket/osTicket/releases/download/v1.15.2/osTicket-v1.15.2.zip

unzip osTicket-v1.15.2.zip -d osTicket

at this moment you should see 2 folders scripts & upload inside folder osTicket

Lets move osTicket to /var/www

sudo mv osTicket /var/www/

Next create an osTicket configuration file for our system:

sudo cp /var/www/osTicket/upload/include/ost-sampleconfig.php /var/www/osTicket/upload/include/ost-config.php

Change ownership /var/www to user and group www-data.

sudo chown -R www-data:www-data /var/www/

Configure Apache Web Server for our osTicket:

sudo vi /etc/apache2/sites-available/osticket.danghoangviet.cf.conf

<VirtualHost *:80>

ServerAdmin danghoangviet@outlook.com

DocumentRoot /var/www/osTicket/upload

ServerName osticket.danghoangviet.cf

ServerAlias www.osticket.danghoangviet.cf

<Directory /var/www/osTicket/>

Options FollowSymlinks

AllowOverride All

Require all granted

</Directory>

ErrorLog ${APACHE_LOG_DIR}/error_osticket.danghoangviet.cf.log

CustomLog ${APACHE_LOG_DIR}/access_osticket.danghoangviet.cf.log combined

</VirtualHost>

Enable osTicket site & check syntax:

sudo a2ensite osticket.danghoangviet.cf

sudo systemctl reload apache2

sudo apachectl -t

Step 6: Next, lets fly with Post-Install Setup osTicket, open internet browser then access osticket.danghoangviet.cf . The first page will look like image bellow:

all requirements are passed so we click Continue button

Next we need to input required info: DB name, DB user... then click Install Now button

When install successful, next screen look like image bellow:

Next we need to  change 0644 permission for ost-config.php

sudo chmod 0644 /var/www/osTicket/upload/include/ost-config.php

Remove setup directory:

sudo rm -rf /var/www/osTicket/upload/setup/

Final: now you can access your osTicket which the link like below:

Your osTicket URL: http://osticket.danghoangviet.cf/

Your Staff Control Panel: http://osticket.danghoangviet.cf/scp

Add LDAP Authentication and Lookup plugin on osTicket