Tuesday, April 13, 2021

Add LDAP Authentication and Lookup plugin on osTicket

In the last post i've gudie How to install osTicket v1.15.2 on Ubuntu 20.04 , now i need my users can login to SCP via AD account, follow step bellow to do that.

Step 1: you need to download plugin from https://osticket.com/download/ then upload the phar file to the include/plugins folder of your osTicket installation.

Step 2: install PHP LDAP extension

sudo apt-get install php-ldap

 

Step 3: go to admin panel > Manage > Plugin > select LDAP Authentication and Lookup 


Step 4 : Enable LDAP Authentication and Lookup plugin


Step 5: go to admin panel > Manage > Agent to create account for staff > select Authentication Backend: Active Directory or LDAP > then search your staff


Final: now you can login to scp with user / password on your AD that you've created above. 


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