In the last post i've gudie How to install osTicket v1.15.2 on Ubuntu 20.04 , now i need my users can login to SCP via AD account, follow step bellow to do that.
Step 1: you need to download plugin from https://osticket.com/download/ then upload the phar file to the include/plugins folder of your osTicket installation.
Step 2: install PHP LDAP extension
sudo apt-get install php-ldap
Step 3: go to admin panel > Manage > Plugin > select LDAP Authentication and Lookup
Step 4 : Enable LDAP Authentication and Lookup plugin
Step 5: go to admin panel > Manage > Agent to create account for staff > select Authentication Backend: Active Directory or LDAP > then search your staff
Final: now you can login to scp with user / password on your AD that you've created above.
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